Amjili provides structured options to assist players who wish to pause or suspend their gambling activity. This policy explains the available time‑out and self‑exclusion measures, how to initiate them, their effects on your account, how to reactivate, and the support options available for responsible gambling.
A Time‑Out is a temporary interruption of your ability to access Amjili products. While a Time‑Out is active, you may not place bets, deposit funds, withdraw funds, or log in to participate in any gambling activity. You may select a Time‑Out period from the options shown in your Account Settings, which may include periods such as 24 hours, 1 week, 3 weeks, or 6 weeks. Revocation of a Time‑Out can be requested at any time, but the revocation will take effect no earlier than 24 hours after the initial request. When the Time‑Out ends, your account is automatically reactivated and normal activity resumes.
Self‑Exclusion is a longer‑term restriction intended to prevent engagement with Amjili for a defined period. You may request an exclusion for a period ranging from six months up to five years. If you do not specify a period, the default exclusion is six months. The process begins with a 24‑hour cooling‑off period during which no gambling activity is permitted and access to your account is restricted.
Following the cooling‑off period, you will be informed of the available self‑exclusion durations. You must confirm your chosen period by means provided in your account or by formal written or electronic notice to Amjili. If you fail to confirm within the specified timeframe, the self‑exclusion request may lapse and your account may be reopened or the process reset as determined by Amjili.
During an active Self‑Exclusion, you will be unable to deposit funds, withdraw funds, or access gambling services. At expiry, the exclusion ends automatically and your account is reactivated. If you wish to re‑engage after the expiry date, you may request a new exclusion or adjust settings as appropriate.
To initiate a Time‑Out or Self‑Exclusion, log in to your Amjili account and select the appropriate option in the Account Settings. If you are unable to access your account, you may contact Amjili Customer Support to initiate the process on your behalf. All requests are recorded and processed in accordance with applicable laws and regulatory standards.
Requests to revoke or modify an active Time‑Out or Self‑Exclusion must be submitted in writing or via electronic notice to Amjili. Amjili will consider such requests but retains absolute discretion to deny revocation or to impose new conditions. Any revocation or modification is subject to the status of the account and compliance with the policy at the time of the request.
During Self‑Exclusion, Amjili will take reasonable steps to ensure that promotional material is not directed to the excluded individual. Amjili is not liable for activity conducted on alternative accounts or using false or altered personal data. Existing non‑cash prizes, event invitations, or draws entered prior to Self‑Exclusion may be forfeited if not redeemed or utilised by the exclusion start date.
Self‑Exclusion includes a prohibition on opening new Amjili accounts during the exclusion period. Any attempt to create a new account is undertaken at the individual’s own risk, and Amjili disclaims liability for any resulting losses or issues arising from such activity.
If Amjili reasonably determines that continued gambling may cause financial or personal harm, it may close your account. In such circumstances, you must not open a new Amjili account. Reopening or reapplying for access after closure will be assessed by Amjili in line with responsible gambling obligations and applicable laws.
For players seeking help with gambling-related issues, Amjili provides information on responsible gambling and encourages seeking independent professional support. You may contact recognised support services or counselling organisations for guidance and assistance in managing gambling behaviour.
Amjili will maintain records of self‑exclusion and time‑out requests, including start and end dates, and any revocation communications. The policy adheres to applicable data protection and gambling regulations. Amjili reserves the right to amend this policy in accordance with regulatory changes, with notice provided to registered users as required by law.
