Amjili treats gambling as entertainment and implements controls to keep play safe and sustainable. This Responsible Gaming policy describes the tools, processes, and obligations that apply to all customers.
Legal age to gamble is 18 or the age mandated by the customer’s jurisdiction. Amjili conducts identity verification as part of Know Your Customer procedures. Access to the service may be suspended and funds withheld until satisfactory age and identity proof are provided. Users must safeguard login credentials and refrain from sharing them. Amjili reserves the right to restrict or terminate access where required by law or policy.
Customers may establish controls to manage gambling activity. Available limits include:
Changes to limits apply in accordance with our processing terms. It is prudent to configure limits before playing and to adjust them gradually over time.
Reality check reminders notify users of accumulated time spent on the platform at configured intervals. These tools are designed to improve awareness of playing duration and to discourage extended sessions.
Self-exclusion allows temporary or permanent suspension of an account for a defined period. To activate, contact support. During exclusion, the account is inaccessible for gambling activities. Reactivation, if permitted, occurs after the exclusion term ends or in accordance with policy terms.
Amjili prohibits participation by individuals under the applicable legal age. The registration process requires accurate birthdate information and identity verification. Organizations and guardians should employ device controls and account restrictions to prevent access by minors. Users must maintain confidential login credentials and avoid sharing access with others who should not gamble.
Indicators of problematic gambling include inconsistent work or personal life disruptions, debt to fund play, and an inability to stop. If concerns arise, seek professional help locally. Amjili can provide information on how to access appropriate support services in the customer’s jurisdiction upon request.
Amjili applies appropriate security measures and processes personal data in line with applicable laws and our Privacy Policy. Where necessary, the platform may enforce limits, request additional information, or suspend access to maintain compliance with age and responsible gaming requirements.
All responsible gaming controls—limits, self-exclusion, and reminders—are accessible through the account management area. Support is available to assist with configuration or to implement a temporary restriction if requested.
For assistance with responsible gaming features or to report concerns, use the in-site support channel or contact the support team. We handle each request with confidentiality and respond promptly.
This policy aligns with applicable licensing and regulatory requirements. Amjili reserves the right to amend this policy as laws or license conditions change.
